Frequently asked questions

All shirts of the KA-SIG and MCL Collection carry genuine python leather skin applications and therefore cannot be hand-washed or washed in the washing machine. We recommend professional dry cleaning.

We cannot accept returns or refunds for goods that have been washed or damaged through improper care.

Keep it away from direct heat and prolonged sun, store it on a wide hanger in a breathable cover, and let a leather specialist handle cleaning. Python skin should not be folded along the scales.

Items may be returned within 14 days of receipt. Email vip@koljaannussek.com with your order number and the reason for the return. Made-to-order and personalised pieces are excluded (see the Return Policy).

We refund within 14 days of being informed of your withdrawal, using the original payment method. We may wait until the piece is back with us or you have sent proof of its return.

Cards and Apple Pay, through Shopify Payments. Prices include VAT; delivery within the EU is free.

Pieces in stock leave within 1 to 3 working days and arrive within 3 to 7 working days anywhere in the EU. Made-to-order pieces take 8–10 weeks in production.

Shipping is free within the European Union.

We deliver within the European Union only, so no import duties or taxes are added. For any other destination, write to vip@koljaannussek.com before ordering. We do not deliver to P.O. boxes.

Each leather piece is produced in a small, fixed number. Your piece carries its number, the year and, for leather, the documented provenance of the skin.

A commission starts with a fitting in the showroom. We confirm the skin, the measurements and the lead time in writing before production begins. Commissions cannot be cancelled once production has started.

No. The showroom on Avenue Mac-Mahon is private and opens by appointment only. Request a visit on the contact page; a first visit is usually by introduction.

No. Pieces bought in the showroom are chosen, tried and, where needed, fitted in person, so they are final: no right of withdrawal and no exchange. Your statutory warranty rights are not affected. The fourteen-day right of withdrawal applies only to orders placed online.