Shipping policy
At Kolja Annussek, each order is treated with the utmost care and attention, from our studio to your doorstep. Our commitment to excellence extends to every aspect of your experience, including how your piece arrives.
Order Processing
• For in-stock items, please allow 1–3 business days for processing. You will receive a confirmation email once your order has been prepared for shipment.
• All shipments are carefully packaged to ensure your order arrives in pristine condition.
Made-to-Order Pieces
• Select pieces from our collection are made to order, designed and crafted exclusively for you.
• Please allow up to 8 – 10 weeks for production. These timelines reflect the artisanal care and precision required for our bespoke offerings.
• You will be notified of your estimated delivery window at the time of purchase.
Shipping Options
• Standard Shipping (3–7 business days):
• International Shipping (10-14 business days):
Shipping Destinations
We are pleased to offer EU, UK and shipments into the United States. If you require global delivery, please contact our client services team for assistance with custom shipping arrangements.
Order Tracking & Delivery
• Once your order has been dispatched, a tracking number will be provided via email.
• We partner with premium carriers to ensure timely and secure delivery.
• Please note: We are unable to ship to P.O. boxes at this time.
Customs & Duties
For international orders, duties and taxes may apply and are the responsibility of the recipient. These charges vary by destination and will be assessed upon entry by the local customs authority.
Delivery Concerns
• Please ensure all shipping details are accurate at the time of checkout.
• In the rare event of a lost or delayed shipment, our team is here to support you—please contact us at vip@koljaannussek.com.
Client Services
For personalized assistance, order updates, or further inquiries, we invite you to contact our Client Services team at vip@koljaannussek.com. We are honored to assist you.